Terms & Conditions By purchasing from BillowK9, you agree to our terms and conditions. All products are subject to availability. We reserve the right to make changes to product designs, prices, and shipping options without prior notice. All orders must be paid in full before dispatch. All prices listed are in GBP (£) and include VAT where applicable. For wholesale customers, agreed payment terms and minimum order quantities (MOQs) apply and must be honoured as part of the wholesale agreement.

Cancellations & Amendments If you need to cancel or amend your order, please contact us as soon as possible. We can only make changes if your order hasn’t yet been processed or shipped.

Promotions & Discounts Only one discount code can be applied per order. Promotional offers may be subject to individual terms and can be withdrawn at any time without notice. Discount codes must be applied at checkout and cannot be added after purchase.

Intellectual Property All content, including product names, designs, images, and branding, is the property of BillowK9 and may not be copied or reproduced without permission.

Liability We are not responsible for any injury or damage caused by misuse of our products. Always supervise your pet while using our items, especially for the first time.

Contact If you have any questions about these terms, please get in touch with us via email at infobillowk9@gmail.com or through the contact form on our website.