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FAQ

Answers to most common questions about products, orders, shipments, and payments.
What size should I order for my dog? Plus

We offer a full size range to suit dogs of all shapes and sizes — including a separate size range for Dachshunds! You can find a helpful size guide on each product page. If you’re unsure, feel free to email us with your dog’s measurements (length, chest, and neck) and breed — we’ll happily recommend the best fit.

How do I use the Drying Robe? Plus

It’s super easy — just pop it over your dog’s head, tie underneath the belly, and then again across the back. No Velcro, no fuss! Our robes are designed for maximum coverage and comfort, keeping your dog warm while they dry off after walks, swims, or baths.

How absorbent are the mitts and robes? Plus

All of our drying products are made from double-layered, high-quality cotton towelling that’s super absorbent. They quickly soak up water and mud, helping to dry your dog faster and protect your home from mess.

How should I wash BillowK9 products? Plus

You can wash our products just like your own towels! Machine wash on a cold or warm cycle and tumble dry on low. Our fabric is pre-washed, so colours won’t run or fade. Avoid fabric softeners for best absorbency.

Can I tumble dry the products? Plus

Yes! All of our items are tumble-dry safe — perfect for quick turnaround between adventures.

Do you ship internationally? Plus

Yes, we do! We’re proud to ship worldwide. Delivery times and shipping costs vary depending on your location — just head to checkout and select your country to see the options.

Can I return or exchange an item if it doesn’t fit? Plus

Absolutely. We accept returns and exchanges within 14 days of delivery, as long as the item is unused and in its original condition. Return shipping costs are the customer’s responsibility unless the item is faulty. Just drop us an email before sending anything back so we can help you with the process.

Do you work with stockists or offer wholesale? Plus

Yes! We’re always looking to expand the BillowK9 pack. If you’re a retailer, groomer, or pet business interested in stocking our products, head to our wholesale page or get in touch via email — we’d love to hear from you.

Still need help? Plus

No problem — drop us a message via our contact page or email us at hello@billowk9.com and we’ll get back to you as soon as we can!